35bd0 Privacy Policy

Introduction

35bd0 ("we", "us", "our") is committed to protecting the privacy and personal data of all users who access and use the 35bd0 platform at https://35bd0.org. This Privacy Policy sets out in detail the personal data we collect, the purposes for which we process it, the legal bases on which we rely, and the rights you have in relation to your personal data. This policy applies to all registered players, account holders, and visitors to the 35bd0 platform.

By registering an account with 35bd0 or by continuing to use the 35bd0 platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you should not use the 35bd0 platform. This Privacy Policy should be read alongside the 35bd0 Terms and Conditions, which are available at /terms-conditions.

Information We Collect

35bd0 collects personal data through your registration, your use of the platform, and your interactions with our support team. The categories of personal data we collect include:

• Identity data: your full name, date of birth, gender, and National Identity Card (NID) number or passport number, as provided during registration and KYC verification.
• Contact data: your mobile phone number (used as your primary account identifier), and any email address voluntarily provided to us.
• Financial data: bank account details, mobile money account details (bKash, Nagad, Rocket, Upay), transaction history, deposit and withdrawal records, and account balance information.
• Technical data: IP address, device type and model, operating system, browser type and version, time zone, session data, and cookies or similar tracking technologies.
• Usage data: your betting history, game activity, session duration, navigation behaviour on the platform, features used, and content preferences.
• Communications data: records of your communications with our support team, including any complaints, disputes, or feedback you submit, together with the date, time, and nature of each interaction.

35bd0 collects only the minimum personal data necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming compliance.

How We Use Your Information

35bd0 processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we use your personal data are:

• Account management: to create and maintain your 35bd0 player account, process your registration, verify your identity, and manage your account preferences and settings.
• Transaction processing: to process your deposits, withdrawals, and any other financial transactions on the platform, including communicating with payment providers such as bKash, Nagad, and Rocket to complete your requested transactions.
• Legal and regulatory compliance: to comply with applicable anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, fraud prevention duties, and any other legal obligations to which 35bd0 is subject.
• Customer support: to respond to your queries, complaints, and feedback, and to provide technical support when you experience issues with your account or the platform.
• Responsible gaming: to monitor your gaming activity for indicators of problem gambling, to apply deposit limits, session limits, cooling-off periods, or self-exclusion where you request them, and to comply with our duty-of-care obligations.
• Platform improvement: to analyse usage patterns, identify technical issues, test new features, and improve the overall quality and performance of the 35bd0 platform, using aggregated and anonymised data where possible.

Legal Basis for Processing

35bd0 processes your personal data on the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual necessity: processing that is necessary to perform the contract between you and 35bd0, including managing your account, processing transactions, and providing access to the platform's games and features.
• Legal obligation: processing that is necessary to comply with applicable laws and regulations, including AML obligations, KYC requirements, and fraud prevention duties.
• Legitimate interests: processing carried out for the legitimate business interests of 35bd0, such as improving the platform, detecting and preventing fraud, and ensuring the security of the platform, where those interests are not overridden by your privacy rights.
• Consent: where we rely on your consent to process your personal data, for example for marketing communications. You may withdraw your consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

Sharing Your Information

35bd0 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your personal data only in the specific, limited circumstances described below:

• Payment service providers: we share your financial data with payment processors such as bKash, Nagad, Rocket, and Upay solely to the extent required to process your deposit and withdrawal transactions. These providers process your data under their own privacy policies and security standards.
• Identity verification and KYC providers: we share identity and document data with third-party KYC service providers to verify your age, identity, and the authenticity of documents you submit during registration.
• Game content providers: we share limited technical and usage data with third-party game providers such as Pragmatic Play, Evolution Gaming, and Spribe to facilitate game delivery, RNG certification, and technical support.
• Law enforcement and regulatory authorities: we will disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where we are legally required to do so, or where we determine in good faith that disclosure is reasonably necessary to protect the rights, property, or safety of 35bd0, our users, or the public.

Any third parties with whom 35bd0 shares your personal data are contractually required to process that data securely and in accordance with applicable data protection standards. 35bd0 does not permit third-party service providers to use your data for their own purposes beyond the scope of the services they provide to us.

Cookies and Tracking Technologies

35bd0 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how users interact with our service. The types of cookies we use include:

• Strictly necessary cookies: these are essential for the platform to function correctly, including managing your login session, securing your account, and processing financial transactions. These cookies cannot be disabled.
• Functional cookies: these remember your preferences and settings, such as your preferred payment method, language setting, and display preferences, to provide you with a more personalised experience.
• Analytics cookies: these collect anonymised information about how users navigate and use the 35bd0 platform, enabling us to identify areas for improvement, measure the effectiveness of content, and improve overall platform performance.
• Fraud prevention and security cookies: these help us detect and prevent fraudulent activity, identify unusual account behaviour, and protect the security of the platform and its users.

You can manage your cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect certain features and functionality of the 35bd0 platform. Strictly necessary cookies cannot be disabled as they are essential for the platform to operate.

Data Retention

35bd0 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. The retention periods we apply are as follows: account data and KYC documents are retained for a minimum of 5 years from the date of account closure, in accordance with applicable anti-money laundering record-keeping requirements; transaction records are retained for a minimum of 5 years from the date of the transaction; communications with our support team are retained for 3 years from the date of the communication; technical and usage data is retained in anonymised form for up to 2 years for platform improvement purposes.

When personal data is no longer required for retention, 35bd0 will securely delete or anonymise that data so that it can no longer be associated with you as an individual. If you have questions about specific retention periods, please contact [email protected].

Data Security

35bd0 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include 256-bit SSL/TLS encryption for all data transmitted between your device and the 35bd0 platform; encryption of sensitive data at rest within our secure database infrastructure; strict access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their specific role; regular security audits and vulnerability assessments of our platform and infrastructure; and multi-factor authentication options available to all registered players to protect their accounts.

While 35bd0 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 35bd0 will notify you without undue delay in accordance with applicable data protection requirements. If you discover or suspect any security vulnerability on the 35bd0 platform, please report it immediately to [email protected].

Your Rights

As a data subject, you have the following rights in relation to the personal data that 35bd0 holds about you. To exercise any of these rights, please contact our support team at [email protected] with your registered mobile number and a clear description of your request:

• Right of access: you have the right to request a copy of the personal data that 35bd0 holds about you, together with information about how and why we process it.
• Right to rectification: you have the right to request that we correct any inaccurate or incomplete personal data we hold about you. Requests for corrections to identity data may require supporting documentation.
• Right to erasure: you have the right to request that we delete the personal data we hold about you, subject to certain conditions. We may be unable to fulfil an erasure request where we are required to retain the data by law or for legitimate business purposes.
• Right to restriction: you have the right to request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to data portability: you have the right to request that we provide your personal data to you in a structured, commonly used, machine-readable format, where technically feasible and where the processing is based on your consent or a contract.
• Right to object: you have the right to object to the processing of your personal data where we rely on our legitimate interests as the legal basis. You also have an unconditional right to object to the processing of your personal data for direct marketing purposes.

35bd0 will respond to all data rights requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for processing data rights requests unless a request is manifestly unfounded or excessive.

Children's Privacy

The 35bd0 platform is strictly intended for adults aged 21 years and above. 35bd0 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory part of the registration and KYC process, and 35bd0 employs technical and procedural controls to prevent underage individuals from accessing the platform.

If 35bd0 becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on 35bd0, please contact us immediately at [email protected].

Third-Party Links

The 35bd0 platform may contain references to third-party services, including payment providers and game content providers. These third parties operate their own privacy policies and data handling practices, which are independent of 35bd0. 35bd0 is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the 35bd0 platform, particularly your chosen payment provider.

Payment Data and Financial Security

35bd0 processes payment and financial data solely for the purpose of completing your requested deposits and withdrawals. We do not store full card numbers on our servers. Where card payments are accepted, card data is handled directly by our certified payment processing partners in accordance with applicable payment card industry security standards. Mobile money transaction data processed through bKash, Nagad, Rocket, and Upay is subject to those providers' own security and data protection frameworks in addition to 35bd0's obligations under this Privacy Policy.

All financial records, including deposit and withdrawal histories, are retained in encrypted form for the minimum periods required by applicable regulations. You can view your full transaction history at any time through the cashier section of your 35bd0 account. If you notice any transaction on your account that you did not authorise, contact our support team immediately at [email protected].

Changes to This Privacy Policy

35bd0 reserves the right to update this Privacy Policy at any time. When material changes are made to this policy, we will notify registered players via their registered mobile number or by posting a prominent notice on the 35bd0 platform at least 7 days before the changes take effect. The updated policy will always show the effective date at the top of the document.

Your continued use of the 35bd0 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised policy, you should stop using 35bd0 and may request account closure by contacting [email protected]. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about how 35bd0 processes your personal data, please contact our support team. We take all privacy queries seriously and aim to respond within 2 business days. All privacy-related correspondence is handled in strict confidence.

Email [email protected] with the subject line "Privacy Query" and include your registered mobile number and a clear description of your request or concern. Our support team is available 24 hours a day, 7 days a week, and handles all data rights requests in accordance with the timelines set out in Section 9 of this policy.